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Sephora Support Ticket - West Hartford, Connecticut - Profiling

Sephora Support Ticket - West Hartford, Connecticut


Created By: ngsoldier15papa's Picture ngsoldier15papa Last Reply: ngsoldier15papa's Picture ngsoldier15papa
Priority Level: [High] Status: [Open]
Created: 4 years ago Last Updated: 4 years ago
Department: N/A Replies: 0

Who isn't intrigued by the new Clinique color pop blushes? Well apparently at Sephora in Westfarms mall in CT you can't spend more a few minutes swatching , or they will call the security guard and have him following around the store! And I had earned my vip rouge that day too! I feel like I was profiled because of my tattoos and age. The security officer followed me around the store after I finished swatching the blushes! At check out I received my VIB Rouge card the same day! I spend a lot of money at Sephora and will probably never go back, I am a veteran of the US Army and do not deserve to be treated like a criminal.. After I left the store I waited for the guard to walk out, I insisted on dumping out all my belongings in my purse just to prove I did not steal anything, he told me it was not necessary but I did anyway. He saw my military ID and apologized for the disrespect the store had given me. Are Sephora employees trained to be suspicious of women with tattoos? Or younger women? What is the appropriate amount of time an at home makeup artist is allowed to play around with new products before security is called on her to stalk her around the store? Worst of all, when I got to the register the employees were all whispering on their head sets about me! Right in front of me! So getting my VIB rouge card today was not as pleasant an experience as I had imagined ! Please contact me with an explanation or some answers to this humiliation, profiling, and stereotyping I received today. Again this was the big Sephora store inside the Westfarms mall, in West Hartford CT , Monday June 8 2015, around noon .


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