Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
Sephora Support Ticket - Online Returns

Sephora Support Ticket

Online Returns

Created By: Dmcalister's Picture Dmcalister Last Reply: Titinas's Picture Titinas
Priority Level: [High] Status: [Open]
Created: 5 years ago Last Updated: 5 years ago
Department: N/A Replies: 1

I have had nothing but great experiences with Sephora up until recently. I recently sent two returns; I had a bad reaction to one and the color of the other one did not at all match the description on the website. I sent them back separately since the one I knew I did not like immediately and the other, it took me some time to notice the terrible reaction on my skin. The last time I used Sephora's pre-paid mail label to return a product was a little while back but it took them over 3 weeks to acknowledge the refund then another week to get the refund back on my card. I do a decent amount of online shopping; enough to know that's excessive. Of course, Sephora blamed it on USPS. So, this time I returned my items using my own UPS labels so I could track them. Well, they received one over a week ago and the other one a few days ago. Still no acknowledgement. I'm sorry but I work for a company who retails online and our customers don't put up with this kind of stuff. Of course they are once again trying to blame the courier but I sent them the tracking number and I know they received it. I emailed about this and was told to call and when I call, I'm put on hold for excessive periods of time. My company's customers would really not put up with that either; we do not tolerate our reps refusing to help customers or leaving them on hold so long they hang up. It's unacceptable. Their customer service...well I can't even call it that; it's a poor excuse for the word and an insult to anyone who really performs services to customers.


Read the replies to this ticket Read the replies to this ticket
Write a review about !
Create a support ticket for !
Watch videos
More Sephora Reviews and Complaints More Sephora reviews, complaints, compliments and support tickets

Claim this company Business owners and employees: Register for free and claim your company
Respond to this ticket Companies: Respond to this ticket
Link to MeasuredUp Get the Free Customer Service Excellence icon for your site
Take the pledge Click here to take the pledge

Share This Ticket

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   del.icio.us   Google

Ticket Replies

Titinas says: (5 years ago)
I have had similar experience. It seems it's common practice to put me on hold for lengthy amount of time (even though I tell them I am calling from Europe) and the they promise someone will call me back with regards to my refund but nothing happens for at least a month now. It is absolutely unacceptable customer service.
Does anyone know how I could escalate this?

Post a reply for this ticket

login with Facebook and share your reviews

Warning: Do not post sensitive or secret information such as your credit
card number here.

More Sephora reviews and tickets

Similar reviews and tickets


Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
The MeasuredUp Team