Sephora Complaint

Sephora Complaint

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Worst online shopping experience!!! Do not go there!!!


It was the first time and I swear the only time that I will ever shop on Sephora website. I have done online shopping many times from different countries, but Sephora was so so so uniquely bad. Here%u2019s what happened.

1. Too long: it took them 3 weeks to ship from US to Canada. Ha%u2026%u2026%u2026.I guess the items must%u2019ve been around the globe.
2. Missing item: one of my items was missing from the package and instead they put something else in it. I called the customer services. They asked me to go to the post office and send the wrong item back. I said %u2013 no, I%u2019m not going to do that. It would totally defeat the purpose of online shopping. Then, they said that they would charge me if I decide to keep the item. I asked them why I would get punished when they made the mistake. I then asked if they would pay for my time of going to the post office. She said no. I then suggested that I could keep the wrong item (though I don%u2019t even need it) and they don%u2019t need to send over my item. She said no again. She said that because the wrong item was more expensive, I would have to pay for the difference. I said that I don%u2019t even need that item and it was their mistake to put it in m package, and why I would pay for it. She insisted it was the only way. So, they gave me something that I didn%u2019t even want and need, and asked me to pay for it. WTF!!!
3. Customer services: it was simply the worst ever!!!!


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