Sephora Complaint

Sephora Complaint

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Store on 2164 Broadway NYC


I have been to this store about 10 times and every time it has been a major disappointment. Most of the times I have to wonder around to find a sales associates, then when/if I find one he/she is rarely polite - they all pretent to be super busy even if the store is empty. I asked for a face cream and they gave me a cleanser, I asked for an organic lotion for sensitive skin and then next day my skin broke out, I asked for some glossy lipstick and then handed me a stainer. I have gone to many other Sephora locations and never had these many problems. The attitude in the particular branch is terrible. I will not go back here - in fact, I have had to by several Clinique creams and instead of going to Sephora I have ordered them all online at Clinique.com!!!


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Comments


ShannonJ says: (4 years ago)
 0
it is YOUR responsibility to make sure you are purchasing the product you want to purchase. They can tell you anything you want to make you buy somthing, it is your job as the consumer of the product to know how to ask the right questions in order to get the information you need. YOUR FAULT. & Organic does not mean it is paraben free or free of chemicals. Just because the lotion says 'organic' doesn't mean it is. Also, why are you purchasing a face cream & a organic face lotion? If anything you should be purchasing a cleanser and a lotion OR cream, not both. Lipstick is not often glossy it is just pigmented and usually goes on matte, you will need to add lip gloss to achieve the glossy lipstick look. YOUR FAULT :)




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