Sephora Complaint

Sephora Complaint

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Sephora let me down


I spent over one thousand dollars on sephora in a year. And these I ordered some items again. One of the item was wrong, so i call them to change. They told me to ship the wrong item back, and I get the refund. But the item that I wanted is not in stock any longer. But I really need to get that in time to give to my girlfriend as a gift. But some guy just insisted that I ship the wrong item back, and I get nothing, only the refund. Who gives shit to the refund. I want the item that I bought. Because of the mistake you made, I cannot get the item I want and I cannot make another purchase because that item was not in stock any longer. They just did nothing to me, even though i am a VIP to them. They just so don't care about the customers. Sephora let me down! Will not purchase anything from sephora again, it's no longer in my list!


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