Sephora Complaint

Sephora Complaint

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Sephora bans me from buying online because I buy too much makeup!!! SERIOUSLY!! - Sephora


I used to be a sephora customer for years. I also used to buy lots of makeup as usual. First I am a makeup artist. Second I always gift makeup gifts in christmas or birthdays or any other event. I always buy a lot of expensive full price makeup brands and also used to buy a lot of makeup from their clearance section to give out as gifts and it is a good opportunity to save some money when your spending thousands of dollars on makeup. Lately They banned me from using my account without any warnings. Usually if a customer does a mistake, you give a warning first before you suspend their account. i wasn't even told that I did a mistake and i DID NOT KNOW I MADE ONE. I called customer service several time to ask them why all my orders are being cancelled and the only thing they do is refer me to their terms and conditions. I asked them I did read it and I still did not understand why I am banned from using my account and they keep referring me to the terms and conditions section on their website. Last time i told her I will not hang up till you tell me what I did wrong and finally someone tells me that I was banned because i buy so much makeup. OH WOW!! SERIOUSLY! never heard of an online retailer that bans their customers to buy from them because they buy too much stuff or make too many transactions. OH WELL! If you don't my money, I am sure other places will. I DO MAKE A LOT OF TRANSACTIONS AT ULTA, MACYS AND NORDSTROMS WITH NO COMPLAINTS FROM THEM. I guess by starting to ban customers like me that used to be loyal to you, you will start loosing money by time. Who wants to deal with your ignorant and rude customer service anyways. I am not recommending sephora to any of my friends anymore. I always recommends ulta to them now.


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