Sephora Complaint

Sephora Complaint

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Rude staff, worst shopping experince ever


I went to Sydney Sephora store today and end up buying nothing. When I was about to leave, the security stopped me and wanted to check my bag (He didn't do that to any other customers before me) He found a YSL lip gloss in my bag which I bought a week ago from Myer. Then he treated me like a thief and called another girl staff to come over and check. What they did in that 5 minutes was keep asking why my lip gloss looks so new even though I already told them I bought it a week ago. It is ridiculous that they don't even go check the YSL counter or surveillance camera to see if there is something missing but keep asking me such a stupid question. Finally they let me go but their attitude is unacceptable, they apologised in a very insincere way and they were like "OK we let you go since we don't have evidence to prove you stole it." I used to love purchasing at Sephora but will never visit the store again.


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