Sephora Complaint

Sephora Complaint

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Example: Sephora charged different price - 2789247630 (order#)


I had a bad experience with Sephora Canada online. When I ordered from their online site, it said the total price would be $86.45. Then when I pressed okay to pay, the price changed to $93.54. When I emailed them they told me that they are no longer paying duties. That's fine, but it doesn't explain why I was given one price (which is the price I agreed to pay) and then charged another price. I also sent them a screenshot with the original price. The response was just a list of the new cost. Their customer service is terrible. Like so many companies, I find they're fine when there's no problem and indifferent when there is one


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