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Sephora Complaint - Does Not Accept Returns at Store - Makeup Forever Camouflage Cream Palette
Sephora Complaint

Sephora Complaint

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Does Not Accept Returns at Store - Makeup Forever Camouflage Cream Palette


A couple weeks ago, I went to Sephora at Northgate's JCPenney's near my work in Seattle to purchase a concealer palette. Since they did not have the product available, they helped me process an order for it instore, it just came in the mail a few days ago. The product didn't work for me and was the first thing I've ever tried to return to Sephora, it had no lasting power or coverage so I tried to return it at the Northgate Sephora inside JCPenneys'.

I had a very rude cashier who proceeded to tell me that I can't return the product at their location because it is not available there, even though I had originally purchased it at that location. She tells me I need to go to a "free standing sephora store" and it can't be accepted in JCPenneys' Sephora. HOW CAN I NOT RETURN A PRODUCT I HAVE BOUGHT FROM SEPHORA AT A SEPHORA STORE???? This is the most inconvenient crock of crap I have heard yet, I gave up on her and decided I will never purchase anything from a JCPENNY's Sephora again! I have never experienced anything like this, where you have to go to a certain store to return a product! It did not help that the cashier was extremely rude and will not be giving them any of my business!


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